General Terms and Conditions (Translation)

Waldschlössl Betriebs GmbH
Schneedörflstraße 23/2 2651 Reichenau an der Rax (Austria) Mail: info@waldschloessl.eu
Phone: +43 650 8203632
VAT: ATU75280278

  1. Scope

1.1. These General Terms and Conditions (“GTC”) apply to the business relationship between Waldschlössl Betriebs GmbH, 1220 Vienna, Lavaterstraße 7/4/24 (hereinafter referred to as “Waldschlössl”) and its guest for all contractual agreements, in the version valid at the time of contract conclusion. This also applies if the business relationship is initiated via remote communication means.

.2. The GTC are permanently available on the website at https://waldschloessl.eu/rechtliches/agb and can be saved as a PDF. They apply to all services provided by Waldschlössl. By making a booking, the guest accepts these GTC.

1.3. Waldschlössl only provides services on the basis of these conditions. Deviating agreements – including other GTC or purchasing terms of the guest – are not accepted unless Waldschlössl expressly agrees to them in writing before the conclusion of the contract. Fulfilling contractual obligations does not imply acceptance of differing terms.

  1. Contract Conclusion, Deposit

2.1. If the guest submits a binding booking request via the website, this counts as an offer to conclude an accommodation contract, which Waldschlössl can accept within 14 days. The contract is concluded upon confirmation by Waldschlössl. Otherwise, the guest receives an offer based on their request or information provided, and the contract is concluded upon acceptance by the guest.

2.2. The guest is responsible for the accuracy of their and other relevant booking data. Electronic declarations are considered delivered when retrievable under normal circumstances and during Waldschlössl’s business hours.

2.3. Waldschlössl may make the conclusion of the contract contingent upon a deposit and must inform the guest accordingly.

2.4. The deposit must be paid (received) no later than 7 days before the stay. The guest bears any transaction costs (e.g., bank fees). Card payments are subject to the respective card provider’s terms.

2.5. The deposit is a partial payment toward the agreed total fee.

  1. Price Information

3.1. Prices and service descriptions in non-binding cost estimates, on the website, brochures, or other materials are indicative only. Unless stated otherwise, they are gross prices including VAT but excluding additional charges or expenses incurred by Waldschlössl.

3.2. The fee amount is based on the confirmed booking or Waldschlössl’s offer to the guest.

  1. Duties and Responsibilities

4.1. By concluding the accommodation contract, the guest obtains the right to use the rented rooms and the facility’s amenities typically available to guests, in accordance with any house rules.

4.2. The guest must pay the agreed fee plus any additional costs for services used by themselves or accompanying guests (including VAT) no later than at departure. Waldschlössl may issue interim invoices at any time.

4.3. The guest is liable to Waldschlössl for any damage caused by themselves, their guests, or other persons receiving services with the guest’s knowledge or consent.

4.4. If the guest refuses or delays payment, Waldschlössl has a legal right of retention (§ 970c ABGB) and lien (§ 1101 ABGB) on the guest’s items to secure claims arising from the contract.

4.5. If room service is requested at unusual times (after 8:00 p.m. or before 6:00 a.m.), Waldschlössl may charge a special fee, which must be indicated on the room price list. These services may be denied for operational reasons.

4.6. Waldschlössl is obliged to provide the agreed services to the standard expected of the establishment.

  1. Liability for Guest Belongings

5.1. Waldschlössl is liable according to §§ 970 ff ABGB for guest property only if handed over to staff or placed in designated areas. Waldschlössl is liable for its own or its staff’s fault.

5.2. Liability is capped at the amount defined in the federal law of November 16, 1921, on the liability of innkeepers. If the guest fails to use designated storage when instructed, Waldschlössl is not liable. Maximum liability is limited to the business’s insurance coverage. Guest negligence reduces liability.

5.3. Waldschlössl excludes liability for slight negligence. If the guest is a business, liability for gross negligence is also excluded. No compensation for indirect or consequential damages or loss of profit.

5.4. For valuables, cash, and securities, Waldschlössl is liable only up to €550, unless these were knowingly accepted for safekeeping. Liability caps apply as above.


5.5. Waldschlössl may refuse to store valuables, money, or securities if they are of significantly greater value than what guests of the respective accommodation establishment typically entrust for safekeeping.

5.6. Claims are void if the guest does not report damage immediately upon knowledge or fails to file a court claim within 3 years.

  1. Limitation of Liability

6.1. If the guest is a consumer, Waldschlössl excludes liability for slight negligence except for personal injury.

6.2. If the guest is a business, liability for slight and gross negligence is excluded. The guest bears the burden of proof. No compensation for indirect, non-material damages, or lost profits. Liability is limited to the level of trust loss.

  1. Pets and Smoking

7.1. Pets are only allowed with prior approval and possibly an extra fee.

7.2. The guest must properly supervise or arrange appropriate supervision for pets at their own expense.

7.3. A guest bringing an animal must have appropriate liability insurance for the animal, or a personal liability insurance policy that also covers potential damage caused by animals. Proof of such insurance must be provided upon request by Waldschlössl.

7.4. The guest (or their insurer) is jointly liable for damages caused by pets.

7.5. Pets may only stay in communal spaces if they pose no risk or disturbance.

7.6. Smoking is prohibited in all rooms and indoor areas. It is allowed on balconies and terraces if other guests are not disturbed.

  1. Termination of the Accommodation Contract 

8.1. If the accommodation contract stipulates a deposit and the guest fails to pay the deposit within the agreed deadline, Waldschlössl may withdraw from the contract without granting an additional grace period.

8.2. If the guest does not arrive by 10:00 p.m. on the agreed day of arrival, Waldschlössl is not obligated to provide accommodation, unless a later arrival time has been agreed upon.

8.3. If the guest has made a prepayment and does not arrive by 10:00 p.m. on the agreed day of arrival, the premises will remain reserved until 11:00 a.m. on the day following the agreed arrival date at the latest. In the case of a prepayment for more than four days, the obligation to provide accommodation ends at 6:00 p.m. on the fourth day, counting the arrival day as the first, unless the guest notifies the accommodation provider of a later arrival date.

8.4. The accommodation contract may be terminated by Waldschlössl no later than 3 months before the agreed date of arrival of the guest, for objectively justified reasons, unless otherwise agreed, by unilateral declaration.

  1. Withdrawal from the Accommodation Contract – Cancellation Fees

9.1. The accommodation contract may be terminated by the guest by unilateral declaration without payment of a cancellation fee no later than 3 months before the agreed date of arrival.

9.2. Outside the period specified in Section 9.1, withdrawal by unilateral declaration of the guest is only possible upon payment of the following cancellation fees:

  • up to 1 month before the arrival date: 40% of the total package price;
  • up to 1 week before the arrival date: 70% of the total package price;
  • during the last week before the arrival date: 90% of the total package price.
  1. Travel Disruptions

10.1. If the guest is unable to arrive at the accommodation on the agreed day due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.) that make all travel options impossible, the guest is not obligated to pay the agreed fee for the day of arrival.

10.2. The obligation to pay for the booked stay resumes once arrival becomes possible again, provided arrival becomes possible within three days.

10.3. If the provision of services is not carried out due to reasons attributable to the guest, becomes impossible, or is further delayed despite a 14-day grace period, or if the guest continues to breach essential contractual obligations despite a written warning including a 14-day grace period, Waldschlössl is entitled to unilaterally terminate the contract. The same applies if the service cannot be provided due to force majeure (natural events, weather conditions, official prohibitions, justified safety concerns, etc.).

  1. Extension of Accommodation

11.1. The guest has no entitlement to an extension of their stay. If the guest notifies their wish to extend the stay in time, Waldschlössl may agree to an extension of the accommodation contract. Waldschlössl is under no obligation to do so.

11.2. If the guest is unable to leave the accommodation on the agreed departure date due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, official orders, etc.) that block or render all departure options unusable, the accommodation contract is automatically extended for the duration of the impediment. A price reduction for this period is only possible if the guest is unable to fully use the accommodation services due to the extraordinary weather conditions. Waldschlössl is entitled to charge at least the regular off-season rate.

  1. Termination of the Accommodation Contract – Early Termination

12.1. If the accommodation contract was concluded for a fixed period, it ends upon expiry of that period.

12.2. If the guest departs early, Waldschlössl is entitled to charge the full agreed fee. Deductions will be made for any savings resulting from the unused services or for income earned from renting the rooms to other guests. A saving is only deemed to exist if the accommodation is fully booked at the time and the cancelled room can be rented to other guests due to the cancellation. The burden of proof lies with the guest.

12.3. The contract with Waldschlössl ends upon the guest’s death.

12.4. If the accommodation contract was concluded for an indefinite period, either party may terminate the contract by giving notice by 10:00 a.m. on the third day before the intended end of the contract.

12.5. Waldschlössl is entitled to terminate the accommodation contract with immediate effect for important reasons, in particular if the guest:

  • makes significantly detrimental use of the premises or behaves inconsiderately, offensively, or otherwise grossly improperly toward other guests, the owner, staff, or third parties staying at the accommodation;
  • is afflicted with a contagious disease or one that extends beyond the period of stay, or otherwise requires care;
  • fails to pay the presented invoice within a reasonably set deadline (3 days).

12.6. If the fulfillment of the contract becomes impossible due to an event classified as force majeure (e.g. natural disasters, strikes, lockouts, official orders, etc.), Waldschlössl may terminate the accommodation contract at any time without notice, unless the contract is already considered terminated by law or Waldschlössl is released from its accommodation obligation. Any guest claims for damages or similar are excluded.

  1. Illness or Death of the Guest

13.1. If a guest becomes ill during their stay at the accommodation, Waldschlössl will, at the guest’s request, arrange for medical care. If there is imminent danger, Waldschlössl will also arrange for medical assistance without a specific request, especially if this is necessary and the guest is unable to do so themselves.

13.2. As long as the guest is unable to make decisions or their relatives cannot be contacted, Waldschlössl will arrange medical treatment at the guest’s expense. The extent of these care measures ends as soon as the guest is able to make decisions or the relatives have been informed about the illness.

13.3. Waldschlössl is entitled to compensation claims against the guest or, in the event of death, against their legal successors for the following costs in particular:

  • outstanding doctor’s fees, costs for medical transport, medication, and medical aids;
  • necessary room disinfection;
  • linen, bedding, and furnishings rendered unusable, otherwise the disinfection or thorough cleaning of these items;
  • restoration of walls, furniture, carpets, etc., insofar as they were soiled or damaged in connection with the illness or death;
  • room charges for the duration of use by the guest, including any additional days the rooms are unusable due to disinfection, clearance, etc.;
  • any other kind of damage incurred by Waldschlössl.
  1. Right of Withdrawal for Consumers, Cancellation Policy

14.1. If the guest is a consumer within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG), they may withdraw from a contract concluded via distance selling or outside business premises within 14 days without giving reasons. The withdrawal period begins on the day the contract is concluded. The deadline is met if the withdrawal declaration is sent within the withdrawal period.

14.2. The guest must inform Waldschlössl of their decision to withdraw from the contract via a clear statement (e.g. a letter sent by post or an email). For this purpose, the guest may use the withdrawal form provided on the website, although this is not mandatory. The declaration of withdrawal is not bound to any specific form.

14.3. The declaration of withdrawal is to be addressed to:

Waldschlössl Betriebs GmbH

Schneedörflstraße 23/2, 2651 Reichenau an der Rax (Austria)

Mail: info@waldschloessl.eu

The refund will be made no later than 14 days after receipt of the withdrawal declaration.

14.4. If the guest withdraws from the contract in due time after Waldschlössl has already begun to fulfil the contract, the guest must pay Waldschlössl a proportionate amount corresponding to the services already provided compared to the total contractually agreed price.

14.5. Exclusion of the right of withdrawal: The right of withdrawal lapses if Waldschlössl has, at the express request of the guest and with the guest’s acknowledgment of the loss of the right of withdrawal in the event of full performance, begun to provide the service before the withdrawal period under § 11 FAGG has expired and the service has subsequently been fully performed.

  1. Complaint Procedure

15.1. In the case of complaints, the guest can contact Waldschlössl using the contact information provided in these General Terms and Conditions or in the website’s legal notice.

15.2. Complaints submitted by the guest will be received and handled personally by Waldschlössl. Waldschlössl will generally respond to complaints in writing (via email) within 7 working days.

  1. Data Protection

In connection with the protection of the guest’s personal data, reference is made to Waldschlössl’s general data protection notice, which can be accessed at any time at:
https://waldschloessl.eu/rechtliches/datenschutzerklaerung

  1. Jurisdiction, Applicable Law

18.1. For disputes arising from this contractual relationship, including its initiation or termination, the jurisdiction of the court responsible for 1010 Vienna at the time of contract conclusion is agreed upon. However, Waldschlössl has the right to sue at the guest’s general place of jurisdiction. If the guest is a consumer within the meaning of § 1 KSchG, the locally competent court within whose jurisdiction the consumer has their residence, habitual abode, or place of employment shall have jurisdiction instead.

18.2. This contractual relationship is subject to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules. If the guest is a consumer, mandatory protective provisions of the guest’s home country remain unaffected.

  1. Final Provisions

19.1. Waldschlössl reserves the right to amend these General Terms and Conditions (GTC) at any time. Any changes become effective with the guest if the guest accepts the GTC without objection upon placing a new order. The version of the GTC in effect at the time the contract is concluded shall apply.

19.2. Amendments or additions to this contract, as well as any supplementary contractual agreements, must be in writing or confirmed in writing by Waldschlössl to be valid.

19.3. Should individual provisions of these GTC be wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a provision that most closely reflects the economic purpose pursued by the parties. The same applies in the event of any contractual gaps.

Download the General Terms and Conditions as a PDF: Allgemeine Geschäftsbedingungen